Smiles of Quorn | Wraparound Childcare Team

Our Wraparound Team

Rachel Marshall

Owner and Director

As the Director, Rachel leads the overall management, strategic direction, and operations of the setting, ensuring quality service delivery and compliance with regulations.

Rachel lives at home with her husband and has two (not so little anymore!) boys, one who is now starting his career as a paramedic and the other working as an operations director. As a family, they enjoy going out for meals and holidays together, often visiting her favourite destinations, Menorca and Filey.

With over 16 years of experience working with children in various roles, including as a pre-school manager and, most recently, as a learning support assistant at St Bartholomew’s Primary School, Rachel has developed a strong background in childcare. She holds a Level 3 NVQ in Children's Care, Learning, and Development, along with numerous training qualifications such as Safeguarding Children for Designated Safeguarding Lead, Behaviour Management, Speech and Language, Paediatric First Aid, Leadership and Management, Physical Intervention for Early Years, Mental Health and Young People, Autism Awareness, Forest School, E-Safety, Data Protection, and Diversity, Inclusion & Belonging.

Rachel is passionate about providing safe and enjoyable wraparound childcare at Smiles. She looks forward to creating a fun and safe environment for all the children in the very own 'Smiles Family' to come and enjoy.

Harvey Marshall

Associate Director

As Associate Director, Harvey takes overall responsibility for the holiday club and supports behind-the-scenes operations for both the holiday club and wraparound provisions.

Harvey has been with Smiles since the very beginning, bringing over 6 years of experience working with children in the out-of-school sector, both at Smiles and a local holiday camp. He also supported a local pre-school setting following an 'Inadequate' Ofsted rating, helping them achieve a 'Good' rating just six months later.

Harvey held various roles at Smiles, including Playleader and Senior Leader, before leaving in September 2022 to attend university to study BSc (Hons) Paramedic Science. He is now beginning his new career as a Graduate Paramedic, but remains heavily involved with the family business.

He is currently the Associate Director at Smiles, where he is mainly responsible for the holiday club, while also overseeing many of the general business operations behind the scenes. He has recently completed his Level 4 Award in Nursery Management and holds a Level 3 Award in Children's Playwork, alongside various training, including Paediatric First Aid, Spotting the Sick Child, Safeguarding Children for Designated Safeguarding Leads, Mental Health and Wellbeing, Early Years, Behaviour Management, and Level 3 Special Educational Needs Coordination (SENCo).

Gabriella Reid

Play Assistant

As Play Assistant, Gabriella supports the team to ensure children are safely supervised and engaged in enjoyable activities, contributing to a fun and safe environment.

Gabriella lives in Quorn with her family and her rabbits, Jupiter and Luna. Having recently completed her A Levels in Art Textiles, Film Studies, and History at Rawlins Post-16, she is currently enjoying a gap year.

During her gap year, Gabriella continues to enjoy working with the children at Smiles, where she has completed various safeguarding training courses to support her role. She is also exploring other employment opportunities, enjoying some travelling and looking forward to spending next summer working with Camp America.

In her spare time, Gabriella enjoys reading, designing and making clothes, and sailing at weekends, where she sails various types of boats, including monohulls, catamarans, and daysailers.

Gabriella enjoys being part of the Smiles team and helping to create a fun, welcoming environment for all the children.

Alice Hall

Senior Leader

As Senior Leader in the wraparound team, Alice supports the day-to-day leadership of our before-and-after-school provision, making sure it runs effectively and children enjoy their time, with a focus on children’s voice and E-Safety.

Alice lives in Sileby with her partner Max and their dog Dougie. In her spare time, she enjoys going for walks, catching up with friends, and spending time with her little family.

Alice has worked in the childcare sector since leaving school, with experience in nursery settings, a local primary school, and as a nanny. After a short break, she is thrilled to be back and is excited to be part of the Smiles team as Senior Leader.

She holds an NCFE CACHE Level 3 Diploma for the Early Years Workforce (Early Years Educator) and has attended various training programs, including Special Educational Needs Coordination, Understanding Autism, Paediatric First Aid, Emergency First Aid at Work, EYFS, Mental Health and Young People, Keeping Children Safe in Education, and Safeguarding Children for Designated Safeguarding Leads.

Alice is passionate about being part of the Smiles family and looks forward to helping children grow and flourish.

Bella McReynolds

Play Assistant

As Play Assistant, Bella supports the team to ensure children are safely supervised and engaged in enjoyable activities, creating a fun, welcoming and inclusive environment.

Bella lives in Loughborough and has previous experience working with children at Robert Bakewell Primary School, where she completed work experience before returning to volunteer during the summer holidays. During her time there, she supported children from Foundation Stage through to Year 6, helping with reading, English and maths, as well as organising group activities and supporting events such as Sports Day. Bella has also volunteered at an Age UK charity shop, gaining experience working as part of a team and supporting the local community.

Bella particularly enjoys creative activities, including arts and crafts, as well as reading and outdoor play. She is passionate about ensuring every child feels included and enjoys finding ways to adapt activities to suit different interests and abilities.

Bella is excited to join the Smiles team and looks forward to getting to know the children and helping to create a happy and enjoyable environment for everyone.

Charlotte Phillips

Play Assistant

As Play Assistant, Charlotte helps the team by ensuring children are supervised in a safe environment and actively involved in fun, engaging play.

Charlotte lives in Mountsorrel with her family and two pet dogs, Pippa and Rosie. She is currently studying drama, biology, and geography at Rawlins Post-16.

In her spare time, Charlotte enjoys dancing and practicing musical theatre at her theatre school, where she also helps out with the younger members while pursuing her passion for musical theatre.

Charlotte previously volunteered at Smiles for just under a year and has also worked in a hair salon, assisting customers. She enjoys taking care of children and is dedicated to creating a safe space for them to enjoy. In the future, Charlotte hopes to attend university and pursue a career in the performing arts.

Charlotte is excited to be a part of the Smiles team and looks forward to contributing to the fun, positive environment for the children.